SEO glossary: Conversion rate optimization

 

What is conversion rate optimization (CRO)?

Some marketers alternatively call it conversion rate optimization. It is abbreviated to CRO and includes all measures that contribute to achieving a better conversion rate.

 

In order to successfully improve the conversion rate, individual areas such as SEA campaigns, landing pages or the purchasing process.

 

But what exactly is the conversion rate?

 

The conversion rate describes how many visitors to a website perform a certain action. This can be, for example, registration on a portal, a newsletter subscription or a product order.

 

Example:

 

(number of conversions x 100) / (number of site visitors) = conversion rate in percent

 

Let's assume you have 50,000 visitors to your website. With these visitors, you achieve 1,500 orders per month. Consequently, the conversion rate according to the above calculation is 3%.

 

 

In which areas does the CRO intervene?

The following is a list of important areas in which conversion rate optimization (CRO) is used:

 

• Purchase process: It is not uncommon for customers to add a product to their shopping cart, start the ordering process and then suddenly abandon it. There can be several reasons for this. Possible solutions include possible guest purchases, order processes with a maximum of 5 steps and a process display with all individual order steps.
• Forms: When it comes to forms, there are also some points where conversion rate optimization makes sense. These should not be too complicated and lengthy. Better: Forms should be simplified and easy to use.
• Content: It is important that the content is relevant and therefore targeted. For example, product pages should be optimized (good product texts, high-resolution product images). Can users get an idea of the shop/company? Are there enough call-to-actions?
• Mobile optimization: Many visitors and potential customers now surf the web using mobile devices. Accordingly, it is important to take a look at user-friendliness. Among other things, a sensible responsive design and fast loading times play an important role here.

 

Which measures contribute to a better conversion rate?

It is very difficult, if not impossible, to determine in general terms what is important for conversion rate optimization. This basically requires an analysis in which all individual areas and aspects are examined.

 

These include:

 

• Analysis of the content
• Visitor behavior
• User-friendliness of the website