Facts - What is Online Reputation Management - ORM
A market research study by the U.S. company ''Searchengineland'' found that 72% of respondents place at least as much value on online reviews as they do on personal recommendations.
The survey also demonstrates that 52% of respondents are influenced by online reviews even of local businesses.
The same survey was conducted again at an interval of 2 years. The result proves that the trend is increasing exponentially and that online reviews are becoming more and more important. This shows that online customer reviews, whether in Google, Facebook, AMAZON Trip Adviser or other review media, have an immense impact on consumer buying behavior.
If a negative recession appears in the top comments of, for example, Google "My Business" or "Socials", this can become a serious problem for brands and companies. Therefore, in the advancing Internet age, online reputation management is of inestimable importance for the entrepreneur.
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Function & objective of the measures
Through various measures that simultaneously offer added value from a marketing perspective, online reputation management aims to improve a company's reputation and increase its level of awareness. The aim is to gain unrestricted control over the company's own reputation on the Internet.
The extremely lucrative aspect of this is that an improved conversion rate comes along with it. Even for local businesses, sales increases are achieved through this process.
Solve problems yourself or hire an expert?
Success and a good reputation are strongly linked. Whether you are a private person, a company or an organization, in the information age you should not ignore your online reputation if you want to be successful.
A single critical statement, regardless of the platform, can cause the house of cards of an entire success concept to collapse. Inappropriate content and criticism, depending on the weighting, have the potential for fatal consequences, for the reputation, success and sales figures of a company.
The solution to this problem is to hire a professional company specialized in online reputation management. Even if an entrepreneur acquires the knowhow on this topic himself, it is difficult to spend the massive amount of time required for this.
The field of activity of online reputation management falls into the category of SEARCH ENGINE OPTIMIZATION and should always be carried out and monitored by an expert in order to create sustainable added value.
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SITUATION ANALYSIS & PLANNING
Here we distinguish between 2 different initial situations:
- Companies already established in the network
- Companies that already enjoy a certain level of recognition on the web and would like to maintain their positive reputation in the long term.
- Companies that have a certain level of recognition on the web, but suffer from certain damage to their image.
- Companies with a lack of web presence
In this case, online reputation management is used in parallel with awareness building. The aim is to achieve a positive de
Online reputation management strategy
The situation analysis serves as the BASIS for the online reputation strategy. Necessary steps and goals are precisely documented and executed exactly according to plan.
Examples of measures for an online reputation strategy
- Using website optimization of your own websites and social media promotion to put positive impressions in the foreground.
- Increase the positive brand presence through search engine marketing and thus overshadow the unfavorable.
- Remove so-called ''online mug shots'', e.g. damaging Google reviews.
- PR campaigns: Through "social media marketing", press releases or submitting articles to reputable review portals, a positive reputation is purposefully built.
- BACKLINKBUILDING: Link building using high quality backlinks relevant to search engines ensures both search engine placement and a positive reputation base.
- General improvement and search engine optimization of the brand or company website.
- Project a strong image of the company through regulated content management.
Ongoing online reputation management
Professional online reputation management is extremely effective and helps eliminate fatal problems. However, in the fast-moving World Wide Web, a reputation can change in a very short time.
Therefore, online reputation management is an ongoing process that should basically be an integral part of any business.
Monitoring is therefore necessary to maintain a positive reputation in the long term. Especially since it is a form of marketing, which turns out to be doubly lucrative for the entrepreneur.
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The concept of online reputation management has spilled over to Europe thanks to successful US companies. European companies are now realizing that they cannot do without this measure if they want to build on a long-term success concept.
This is about far more than just checking your own reputation on the Internet or in the local sector. The entire marketing of your own brand and the consumer's view of it is put in a positive light from the ground up. This is why online reputation management carried out by an SEO EXPERT is a lucrative, indispensable marketing method with guaranteed added value.